ELECTRONIC SERVICES AGREEMENT AND DISCLOSURE
This is your electronic services agreement and disclosure. it includes necessary federal statements as required by the electronic fund transfer act (15 u.s.c. section 1693 et seq) and regulation e (12 cfr 205 et seq) and any special instructions regarding the use of your check card, atm card, our 24-hour home banking system (teller phone), 24-hour internet banking system (teller net), our electronic bill payer system (electronic bill payer), our account to account transfer system (etransfer), and our mortgage loan information system (mortgage access) each with their personal identification number (pin) and/or password, and any checks you authorized to be processed electronically personal (e-check), please be certain to read these disclosures carefully and notify us at once if any parts are unclear.
check card, atm card, teller phone, teller net, electronic bill payer, etransfer, mortgage access and e-check agreement. This Agreement applies to any electronic fund transfer made to or from Your Account (s) by You or by any user who has access to Your Account with actual, apparent or implied authority for use of Your Account. Electronic fund transfers to and from Your Account can be made through the use of, but may not be limited to, the following: (a) Your ATM Card in Automated Teller Machines (ATMs) or at any place that it is honored including those transactions made through the use of the appropriate PIN in conjunction with Your ATM Card; (b) Your Check Card in ATMs or at any place that it is honored including those transactions through the use of the appropriate PIN in conjunction with Your Check Card; (c) any check in which You authorized the payee to process electronically; (d) Our 24-hour Phone Banking System ("Teller Phone"); (e) Our ("Electronic Bill Payer"); (g) Our Account To Account Transfer System ("eTransfer"); and (h) Our Mortgage Loan Information System ("Mortgage Access").
You may use the other Electronic Fund Transfer services which may include: (a) pre-authorized deposits of Your net paycheck; (b) automatic payroll deductions; (c) pre-authorized deposits of pension checks and other recurring payments or deposits; and (d) pre-authorized withdrawals. An electronic fund transfer is any transfer of funds which is performed through the use of Your ATM card, check card, Teller Phone, Teller Net, Electronic Bill Payer, eTransfer, Mortgage Access, E-Check or other electronic device. You understand Your Card and any Personal Identification Numbers (PINs) and/or Passwords are issued by Us and are not transferable. The use of Your Card is subject to the following terms. You agree: (a) to abide by our rules and regulations as amended related to the use of the Card; (b) that We may follow all instructions given to machines; (c) not to use Your Card for illegal transactions including, but not limited to, advances made for the purpose of gambling and/or wagering where such practices are in violation of applicable state and/or federal law; and (d) that You may make withdrawals from Your Checking Account and/or Your Savings Account that You may have with Us up to a maximum daily amount (savings, checking and Line of Credit combined) of $205, provided You have enough money in Your Accounts, or You may also make Point of Sale ("POS") withdrawals from Your Checking Account up to a maximum daily amount of $205, provided You have enough money or available credit in Your Account (s). We may, but are under no obligation to do so, process an Electronic Fund Transfer that exceeds the balance in Your Savings and/or Checking Account. In the event that any such transfer occurs, You agree to immediately pay Us the overdrawn amount and to the extent permitted by law, any associated fees and charges.
The combined total of ATM and POS transactions is subject to an initial maximum of $205 per business day. After You meet certain requirements, We will increase Your combined total of ATM and POS transactions to a maximum $505 per business day.
JOINT ACCOUNTS. If this is a joint Account, You agree to be jointly and severally liable under the terms of this Agreement. You understand that any Account access device that is requested and approved will be mailed only to the primary account holder at the address that We have for You on file. We may refuse to follow any instructions which run counter to this provision.
DELAYED FUNDS AVAILABILITY NOTICE. Subject to Our Delayed Funds Availability Policy, deposits made at ATMs owned and operated by Philadelphia Federal Credit Union may not be posted to Your Account until they are received and verified by Us. We are not responsible for delays in deposit posting due to improper identification on the deposit envelope. ATM Card deposits are subject to a two-business day hold (additional holds may apply-see Our Funds Availability Policy Disclosure).
ISSUANCE OF PERSONAL IDENTIFICATION NUMBER AND SECURITY CODE NUMBER. You will be issued separate Personal Identification Numbers (PINs) to be used in conjunction with Electronic Bill Payer, ATM Card, Check Card, Teller Phone and Teller Net Electronic Fund Transfers. Your use of Your PIN is Your authorization to Us to withdraw funds from Your Savings Account and/or Your Checking Account that You may have with us to cover such transactions.
TYPES AND LIMITATIONS OF SERVICES
CHECK CARD TRANSACTIONS. You may use Your Check Card in conjunction with Your PIN in ATM machines or such other facilities as We may designate. At the present time, You may make the following types of transactions: (a) withdraw cash from Your deposit Accounts; (b) deposit money to Your deposit Accounts; (c) transfer funds between Your deposit Account; (d) make cash advances from designated lines of credit that You may have with Us; (e) learn the balances in Your deposit Accounts that You have with Us; and (f) learn the outstanding balance(s) on lines of credit that You may have with Us.
You may also use Your Check Card to purchase goods and services at any business establishment where it is honored (See "Point of Sale" section).
ATM CARD TRANSACTIONS. You may use Your ATM Card in conjunction with Your PIN in ATM Machines, or such other machines or facilities as We may designate. At the present time, You may make the following types of transactions; (a) withdraw cash from Your deposit Accounts; (b) deposit money to Your deposit Accounts: (c) transfer funds between Your deposit Accounts; (d) make cash advances from Your Personal Line of Credit; and (e) learn the balance(s) in Your deposits and Lind of Credit Accounts.
You may also use Your ATM Card to purchase goods and services at any business establishment where the Card is accepted (See "Point of Sale" section).
There is no limitation on the dollar amount of transfer from one Credit Union Account to another. ATMs are open, but not always accessible, 24 hours a day, 7 days a week.
TELLER PHONE TRANSACTIONS. You may use Teller Phone, Our 24-hour Phone Banking System and Your Personal Identification Number (PIN) to make the following types of transactions on designated accounts: (a) verify Your Account balance and status; (b) review Your transaction history; (c) transfer funds between Your deposit Accounts and/or loan Accounts; (d) transfer funds to another members deposit Accounts and/or loan Accounts; (e) make payments on Your loan Accounts; (f) stop payments on share drafts; (g) change Your PIN or password; and (h) block a plastic Card if lost or stolen.
TELLER NET TRANSACTIONS. You may use Teller Net, Our 24-hour Internet Banking System with Your Teller Net Password to make the following types of transactions on designated Accounts: (a) verify Your Account balance and status; (b) view Your transaction history; (c) transfer funds between Your deposit Accounts and/or loan Accounts; (d) transfer funds to another member's deposit Accounts and/or loan Accounts; (e) payments on Your loan Accounts; (f) pay bills via Our Electronic Bill Payer Service; (g) stop payments on share drafts; (h) change Your password; and (i) view and request Your checks.
MORTGAGE ACCESS TRANSACTIONS. You may use Mortgage Access, Our Mortgage Loan Information System to access Your PFCU mortgage information in conjunction with Teller Net at www.pfcu.com. With Mortgage Access you can obtain: (a) 12-month payments history; (b) current loan balance; (c) payment due date; (D) interest paid year to date, and prior year; and (e) property taxes paid year to date, and prior year.
ELECTRONIC BILL PAYER TRANSACTIONS. Electronic Bill Payer is a service that allows You to authorize the Credit Union to pay certain creditors on Your behalf. In order to use Electronic Bill Payer, You must have a Checking Account at the Philadelphia Federal Credit Union. You can schedule payments as you receive your bills or You may set up recurring monthly payments. Payments can be scheduled weekly, monthly, quarterly, yearly, etc. by accepting the Terms and Conditions and/or completing an Electronic Bill Payer transaction, You authorize Us to post any such payments to Your Checking Account. All payees are subject to post any such payments to Your checking account. All payees are subject to PFCU approval. Electronic Bill Payer payments may be made either electronically or by check and may take as long as four business days to be sent to the payee. The Credit Union cannot guarantee the time any payments will reach any of Your creditors and accept no liability for any service fees or late charges levied against You. Cancellation of the Electronic Bill Payer Service may be done via written request or by calling a Member Service Representative 24 hours a day, 7 days a week at 215-934-3500 or 800-832-PFCU (outside the metropolitan area). For more detailed information regarding PFCU's Electronic Bill Payer Terms and conditions; please log-on to TellerNet and select "Electronic BillPayer".
eTRANSFER TRANSACTIONS. eTransfer is a service that allows You to authorize the Credit Union to transfer funds to or from another financial institution or selected brokerage accounts on Your behalf. You can use eTransfer with Your Regular Savings Account or Your PFCU Checking Account. By accepting the Terms and Conditions and/or completing an eTransfer transaction, You authorize Us to access Your Account (s) to affect such fund transfers.
eCHECK TRANSACTIONS. You may authorize a merchant or other payee to make a one-time electronic payment from Your checking Account using information from your check ("E-Check") to: (a) pay for purchases; or (b) pay bills.
POINT OF SALE. You may use Your Check card and/or Your ATM Card to purchase goods and services at any business establishment where the Card is accepted. If you do use Your Card for such transactions, You authorize us to withdraw funds up to Your combined total each business day from Your Checking Account to cover such transactions, provided You have enough money in Your Accounts.
Each withdrawal by You or by any authorized user of Your Card or PIN may be charged to Your Savings or Your Checking Account as appropriate and will be treated as though it were a share withdrawal except that: (1) We may charge withdrawals to Your Share Account in any order We determine; (2) We cannot honor stop payment requests on ATM, Check Card, POS and ATM Card withdrawals.
OWNERSHIP. Your Card and/or any other Account access device will remain Our property and may be cancelled or its use restricted by Us at anytime without notice. You agree to surrender it and to discontinue its use immediately upon Our request. You will be required to return any Account access devices to Us immediately upon the closing of Your account.
NOTIFICATION OF PRE-AUTHORIZED DEPOSITS. If You have arranged to have direct deposits made to Your Account at least once every 60 days (from your employer, the federal government or other payor), You can call us at 215-934-3500 in Philadelphia or 800-832-PFCU in other areas to find out whether or not the deposit has been made. You may also find out about a deposit through Teller Phone or Teller Net.
RIGHT TO STOP PRE-AUTHORIZED PAYMENTS. If You want to stop any pre-authorized payments, call Us at 215-934-3500 in Philadelphia or 800-832-PFCU in other areas or write Us at Philadelphia Federal Credit Union, 12800 Townsend Road, Philadelphia, PA 19154-1003 in time for Us to receive Your stop payment request three business days or more before the payments is scheduled to be made. If You call, We may also require You to put Your request in writing and get it to Us within 14 days after You call. To be sure that a third party does not bill You again for the "stopped" payment or to cancel the entire pre-authorized payment arrangement, contact the third party.
OUR LIABILITY FOR FAILURE TO STOP PAYMENT. If You order Us to stop one of Your pre-authorized payments three business days or more before the transfer is scheduled, and We do not do so, We will be liable for losses or damages, to the extent provided by law.
TRANSACTION SLIPS. You can get a receipt at the time You make any transaction to or from Your Account (except for telephonic or mail-in transactions, and certain small-value transactions). When an electronic transfer has been made during any given month, You will receive a monthly statement to reflect all electronic fund transfers to or from Your Account during that statement period. In any case, You will receive a statement at least quarterly.
FEES. We may assess reasonable charges against Your Account for transactions performed at electronic terminals. If so, We will specify any charges for these or other types or electronic transactions, including automatic transfers, on an accompanying pricing document. We will explain the charges to You when You open Your Account. When You use an ATM not owned by Us, You may be charged a fee by the ATM operator, or any network used, and You may be charged a fee for a balance inquiry even if You do not complete a fund transfer. You will be provided with a fee schedule and Teller Phone information after Your Account is established. Additional fee schedules are available at any of Our office locations.
LIABILITY FOR FAILURE TO COMPLETE TRANSACTIONS. If We do not properly complete a transaction to or from Your Account according to this Agreement (after 4 business days for Electronic Bill Payer transactions), We will be liable for Your losses or damages. However, We will not be liable if: (a) Your Account does not contain enough money to make a transaction through no fault of Ours; (b) the ATM where You are making the transfer does not have enough cash; (c) the terminal was not working properly and You knew about the breakdown when You started the transaction; (D) circumstances beyond Our control prevent the transaction; (e) Your Card is retrieved or retained by an ATM; or (f) Your Card or PIN has been reported lost or stolen and We have blocked the Account.
LIABILITY FOR UNAUTHORIZED USE. Telephone Us at once at 215-934-3500 in Philadelphia or 800-832-PFCU in other areas or write Us at Philadelphia Federal Credit Union, 12800 Townsend Road, Philadelphia, PA 19154-1003 if You believe Your Card or PIN have been lost or stolen, or if you believe that an electronic fund transfer has been made without Your permission using information from Your check. Telephoning is the best way of keeping Your possible losses down. You could lose all of the money in Your Account (plus Your maximum overdraft line of credit, if applicable). If You tell Us within two business days after You learn of the loss or theft of Your Card or PIN, You can lose no more than $50 if someone uses Your Card or PIN without Your permission. If You fail to tell Us within two business days after You learn of the loss or theft of Your Card or PIN and We can prove that We could have stopped someone from using Your Card or PIN without Your permission if You had told Us, then You could lost as much as $500. Additionally, if Your periodic statement shows transfers that You did not make, including those made by Card, PIN or other means, You will tell Us at once. If You fail to tell Us within 60 days after We mail You the first periodic statement on which the transfer appears, You could lost the entire Account balance if We can prove We could have stopped someone from taking Your money if You had given Us notice in time. If a valid reason (such as a long trip or hospital stay keeps You from giving Us notice, We will extend the time periods. Exception: You will have no liability for unauthorized use for Your Check Card as long as You report the loss or theft of Your Check Card within two business days. If You report such loss or theft after two business days, or provide proper notification of other unauthorized Check Card transactions, Your liability for unauthorized use will not exceed $50. These exceptions do not apply to transactions originating at an ATM or from Your gross negligence and/or fraudulent use of Your Check Card.
IN CASE OF ERRORS OR IF YOU HAVE QUESTIONS ABOUT ELECTRONIC TRANSFERS. Telephone Us at once at 215- 934-3500 in Philadelphia or 800-832-PFCU in other areas or write Us at Philadelphia Federal Credit Union, 12800 Townsend Road, Philadelphia PA 19154-1003 as soon as You can, if You think Your statement or receipt is wrong or if You need more information about a transaction listed on the statement or receipt. We must hear from You no later than 60 days after We send You the first statement on which the problem or error appeared.
(1) Tell Us Your name and Account number.
(2) Describe the error or the transfer You are unsure about, and explain as clearly as You can why You believe it is an error or why You need more information.
(3) Tell us the dollar amount of the suspected error.
If You tell us orally, We may require that You send us Your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after We hear from You and will correct any error promptly. If We need more time, however, We may take up to 45 days to investigate Your complaint or question. If We decide to do this, We will credit Your Account within 10 business days for the amount You think is in error, so that You will have the use of the money during the time it takes Us to complete Our investigation. If We ask You to put Your complaint or question in writing and We do not receive it within 10 business days, We may not credit You Account. We will tell You the results within three business days after completing our investigation. If We decide that there was no error, We will send You a written explanation. You may ask for copies of the documents that We used in Our investigation. If We have credited Your Account with funds while investigating an error, We will charge Your Account for those funds if We conclude no error has occurred. In this provision, all references to 10 business days will be 20 business days if Your notice of error involves an electronic fund transfer that occurred within 30 days after the first deposit to Your Account was made and all references to 45 business days will be 90 business days if Your notice of error involves an electronic fund transfer that: (a) was not initiated within a state; (b) resulted from a point-of-sale debit card transaction; or (c) occurred within 30 days after the first deposit to Your Account was made.
FOREIGN TRANSACTIONS. For transactions initiated in foreign currencies, the exchange rate between the transaction currency and the billing currency (U.S. dollars) will be: (a) a rate selected by VISA from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate VISA itself receives; or (b) the government-mandated rate in effect for the applicable central processing date. In each instance, plus or minus any adjustment determined by the Credit Union.
UNAUTHORIZED TRANSFERS. To report a lost or stolen ATM Card, Check Card or PIN, or any combination thereof, You will call Us at 215-934-3500 in Philadelphia or 800-832-PFCU in other areas. You may also notify Us through Teller Phone or write to Us to report the loss of a Card, PIN or Security Code at Philadelphia Federal Credit Union, 12800 Townsend Road, Philadelphia, PA 19154-1003. You should also call the number or write to the address listed above if You believe a transfer has been made using the information from Your check without Your permission.
DISCLOSURE OF ACCOUNT INFORMATION. We may disclose information to third parties about Your Account or transfers You make: (1) when it is necessary to complete an electronic transaction; or (2) in order to verify the existence and conditions of Your Account for a third party such as a credit bureau or merchant; or (3) in order to comply with a government agency or court order, or any legal process; or (4) if You give Us written permission.
TERMINATION. We may terminate Your right to use Your Card or PIN or cancel this Agreement at any time upon written notice. You may request termination of these services in writing.
CHANGE IN TERMS. We may change the terms and charges for the services shown in this Agreement and may amend this Agreement from time to time.
BUSINESS DAYS. Every day is a business day except Saturdays, Sundays and holidays.
GOVERNING LAW. This Agreement is controlled and governed by the laws of the Commonwealth of Pennsylvania except to the extent that such laws are inconsistent with controlling federal law.